Terms & Conditions
1. Acceptance of Terms
By using this website and purchasing our products, you agree to comply with these terms and conditions. If you disagree, please refrain from using this website or purchasing our products.
2. Definitions
– “Company,” “we,” “our” refers to the company operating this website.
– “User,” “you,” “your” refers to individuals or entities accessing the website and/or purchasing products.
– “Products” refers to all customized gifts we offer, including but not limited to engraved name bracelets, photo frames, etc.
3. Product Customization
3.1 Content provided by users (such as names, photos) must comply with legal and ethical standards. We reserve the right to refuse the production of any content we deem inappropriate.
3.2 Users are responsible for ensuring the accuracy of provided content (such as name spelling, photos). The company is not responsible for errors in user-provided content.
3.3 Once the customization process begins, orders cannot be cancelled or modified.
4. Intellectual Property
4.1 Users warrant that they possess the necessary rights to all content (such as photos) provided to us.
4.2 Users grant the company a non-exclusive, global, royalty-free license to use this content to fulfill the order.
4.3 All designs, images, and other content on the website are the company’s intellectual property and may not be reproduced or used without permission.
5. Pricing and Payment
5.1 All prices are as displayed on the website and are subject to change at any time.
5.2 Prices include the cost of goods but exclude shipping and taxes.
5.3 Payment is to be made in full at the time of ordering. We accept Online Banking, E-wallet, and Duit Now payment methods.
6. Shipping and Delivery
6.1 Delivery times range from 2-14 working days, depending on product type and customization complexity.
6.2 The company is not responsible for delays during transportation.
6.3 Risk of goods transfers to the customer upon delivery.
7. Return and Exchange Policy
7.1 Due to the customized nature of products, returns or exchanges are not accepted unless there are obvious manufacturing defects.
7.2 If a product has a manufacturing defect, customers must notify us within 7 days of receiving the product.
7.3 The decision to refund or remake is at the company’s sole discretion.
8. Limitation of Liability
8.1 The company is not liable for any direct, indirect, special, or consequential damages resulting from the use of this website or the purchase of products.
8.2 The company’s maximum liability is limited to the amount paid by the customer for the relevant product.
9. Privacy Policy
We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law and Jurisdiction
These terms are governed by Malaysia law, and any disputes shall be submitted to the courts in Kuala Lumpur.
11. Right to Modify
The company reserves the right to modify these terms and conditions at any time. Modified terms will take effect immediately upon posting on the website.
12. Force Majeure
The company is not liable for delays or failure to perform due to force majeure events (such as natural disasters, strikes, war, etc.).
13. Severability
If any part of these terms is deemed invalid or unenforceable, the remaining parts shall remain in effect.
14. Entire Agreement
These terms constitute the entire agreement between the parties regarding website use and product purchase, superseding all prior agreements and understandings.
By using this website or purchasing our products, you agree to these terms and conditions. If you have any questions, please contact our customer service team.